Pezant's Musings

Heroes of the Storm – Black Screen Fixes

Heroes of the Storm – Black Screen Fixes

I just started HotS a few days ago as my girlfriend got an invite (I have yet to receive one) and she has been kind enough to let me use her account to play. It’s an interesting game with a very different feel from DotA 2 and I have been enjoying it thus far. But, as soon as I installed it on my computer. I was met by a strange black screen where it swapped between the desktop and the black screen until I would forcibly close the program. After looking online for some fixes I eventually came to a combination of approaches that worked for me and wanted to share them with everyone.

Step 1: If you have a high resolution like 1920 x 1080, set your display resolution down to 1280 x 720. Apparently the game has issues with loading into a higher resolution like initially (on the first run). Once you’re in the game you can return your display to its previous levels and adjust the in-game resolution values accordingly.

Capture

Step 2: Once I booted up the game I could only see the UI with a bit of the game showing up in the minimap area. My fix was for this was to follow the instructions posted by Velnrak (a mod) on the Blizzard forums. After changing Antialiasing to Application-controlled for HotS in the Nvidia control panel I was able to see the entirety of the game properly again!

Change Nvidia settings

Step 3: If you’re still having trouble, you can try changing the variables file in your x:User/Documents/Heroes of the Storm folder and adding in a value:displaymode=0 to the variables there (a reader also suggested changing it to value:displaymode=1 if you’re still having issues. Might work for you!) . I didn’t have to end up doing this but it may help.

Changing Variables Instructions Changing Variables

These are the fixes that I found worked for me. Hopefully they help you out as well.

That’s all for now. Have a pezant day!

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8 Comments

  1. Drea Hatch

    Thanks for the tips. This is a really frustrating bug and I don’t think I’m going to play until they work it out. I got the game to run after adjusting my resolution way down, but as soon as I tried to improve the settings IN the game client, it crashed.

    Way too much work.

    1. pezant

      Hi Drea,

      Thanks for the comment and I’m sorry to hear that you’re still having issues. I was fortunate in that once I set it back to my native resolution it still functioned.

      I’ll let you know if something else comes along that seems like a good fix for you!

  2. fabrizio

    Didn’t work for me? any other tip?

    thx

    1. pezant

      Hi Fabrizo,

      Sorry man, I haven’t looked for any more fixes because it’s been working for me.

      There might be some new stuff up on the Bnet forums though

  3. Sean reinshuttle

    If you add the value displaymode=1 istead of 0 it goes to fullscreen instead ot worked for my client

    1. pezant

      Thank you for the tip Sean. I’ll add that in!

  4. pitta

    hey guys, a friend of mine has a black screen on the battle.net app itself, not on the HoS…I will try this fixes anyway….I welcome any help

  5. Trung

    Thank you very much !

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